Out of Hours/Emergency Service

If you need urgent medical advice during surgery hours, please phone the surgery on 01384 271241 and use Option 1 to get through to reception.  Please be prepared to give some information to the receptionist.

Out of Hours/Emergency (NHS 111)

If you need to see a doctor urgently when the surgery is closed please phone the surgery on 01384 271241 and you will be automatically transferred to NHS 111 (Out of Hours service).

An advice centre for the handling of out of hours requests is currently in operation. A trained operator will take your call and appropriate action will be taken. Advice can be given over the telephone via either a trained paramedic or if thought necessary a doctor. Attendance at the centre can be offered as an alternative to a home visit. Home visits are usually reserved for seriously ill and bed bound patients.

NHS 111

Alternatively you can ring the NHS 111 number for advice directly, 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobiles are free.

Launch of the Ask NHS Mobile App

Dudley patients are now invited to download and register with the Ask NHS app.

Details of the app are now announced to callers of NHS111, as an alternative to the telephone line. Patients can interact with the app’s Virtual Nurse, Olivia; by answering questions on their health condition they are then directed to the appropriate healthcare, or receive a call back from a clinician within the Integrated Urgent Care Service’s Clinical Hub.

The app was formerly known as Sensely and was available to 2 practices in Dudley. The rebrand and functionality has been enhanced to leverage on the NHS brand and enable the product to be used by a wider audience.

Dr Gareth Stuttard, GP in Birmingham and Clinical Lead for the NHs Digital Programme in the West Midlands stated; ‘The Ask NHS app is one of only 4 pilots for NHS Digital nationally, and fulfils national policy to grant patients digital access to local healthcare services; it’s a really positive step for patients in the West Midlands to be on the forefront of this integrated app.’

The app is available both on iOS and Android devices and can be downloaded free of charge. Ask NHS is powered by Sensely and Advanced Healthcare’s Odyssey triage.


Urgent Care Centre

Russells Hall Hospital

Pensnett Road



The Urgent Care Centre should be accessed via the Emergency Department Reception.

The service is provided by GP Led, Malling Health who will continue to offer ‘walk-in’ appointments for patients in need of urgent advice or treatment.

Emergencies – Call 999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

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